In accordance with current privacy legislation, Formula Growth Limited has adopted privacy practices to protect the personal information of our clients.
At Formula Growth Limited, we value your privacy and are committed to protecting your personal information. Each Formula Growth employee is responsible for ensuring the confidentiality of all personal information they may access. In addition, every employee annually signs a code of conduct, which includes provisions on the protection of personal information.
“Personal information” refers to information that identifies you, which may include details such as your age, marital status, employment history, social insurance number, credit history, home address, personal email address, telephone number, and wire instructions.
Purpose of Collecting Personal Information
We collect your personal information to establish a relationship with you and provide you with optimal services. Your personal information, including your financial history, current financial position, and other relevant details, enable us to:
- Verify your identity.
- Assess your eligibility for our products and services.
- Prevent error and fraud.
- Comply with legal obligations.
Sources of Personal Information
We primarily obtain personal information directly from you. With your consent, we may also gather information from sources such as your advisor or dealer, other financial institutions, and relevant authorities.
Use of Personal Information
We use your personal information for the following purposes:
- To identify you.
- To ensure our records are accurate.
- To establish and administer your account.
- To execute your transactions.
- To maintain, store, record and determine your account holdings and transaction records.
- To verify previously given information when necessary.
- To provide you and your representatives with account statements/ information.
- To provide you with financial statements, tax receipts, transaction confirmations and other information that may be requested or needed to service your account.
- To provide you with quality customer service and support on your investment needs.
- To meet legal and regulatory requirements.
Disclosure of Personal Information
Your personal information is used solely for the purposes stated above. In some cases, we may share your personal information with third parties to fulfill your service requirements, including:
- Your financial representative.
- Contracted third-party service providers.
- Canadian governments, government agencies, and regulators.
- Other legally required entities.
Disclosure When Required by Law
We may disclose your personal information in response to a search warrant, court order, or other legally valid request.
Recording and Monitoring
We may monitor and record electronic communications with you to ensure accuracy, compliance, and customer service. Records are retained for business purposes and personal information is safeguarded.
Cookies and Data Usage
Examples of Cookies we may use:
Technical or Functional Cookies: These are cookies that are essential for a website to function correctly and provide basic features. They are typically used to remember user preferences, login details, and settings, making it easier for users to navigate a website. Technical cookies do not collect personal data or track user behavior for marketing purposes.
Statistical Cookies: These cookies are used to gather information about how users interact with a website. They collect data such as page views, popular content, and user navigation patterns. Statistical cookies are employed to analyze and improve a website’s performance and user experience. The data collected is typically aggregated and anonymized.
Marketing/Tracking Cookies: Marketing or tracking cookies are designed to monitor user behavior across websites. They record data on a user’s online activities, such as the pages they visit, the products they view, and their interactions with ads. This information is used for targeted advertising and marketing purposes. Marketing cookies are often placed by third-party advertisers and can be used to create user profiles for personalized ad campaigns.
OBTAINING YOUR CONSENT
Your consent is required before opening an account with us and when providing personal information. We will not use your information without your consent, using it only for the stated purposes.
You can withdraw your consent by contacting us, but legal and other obligations may limit our services if you do so.
Access and Accuracy of Personal Information
You have the right to access your personal information upon request. We may provide a list of third parties with whom your information was shared. Requests for changes or updates to personal information can be made, subject to stated purposes and limitations.
Storage of Personal Information
Your personal information may be stored in electronic or paper format within our offices, affiliates, or third-party service providers, including secure off-site facilities.
Contact Formula Growth’s Privacy Office
Formula Growth Limited
1010 Sherbrooke Street West, Suite 2300
Montreal, QC, H3A 2R7